> For the complete documentation index, see [llms.txt](https://developer.magtek.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.magtek.com/services/reader-management-services.md).

# Reader Management Services

The Reader Management System (RMS) is MagTek's cloud service for remotely managing deployed card readers. From a single console — or through the RMS API — you can monitor device status and health, push configuration and key updates, and keep firmware current across an entire fleet, without handling each device in person. RMS is how you operate MagTek readers in the field at scale, after they're deployed.

{% hint style="success" %}
Applies to: RMS-supported MagTek readers.
{% endhint %}

### What you can do with RMS

* **Monitor your fleet** — device status, health, and inventory across all your deployed readers.
* **Manage configuration** — push settings and configuration to devices remotely.
* **Rotate keys and update firmware** — keep devices current and compliant without physical access.
* **Automate with the API** — integrate RMS into your own systems through its REST API.

### RMS Support

<table data-header-hidden><thead><tr><th valign="middle"></th><th></th></tr></thead><tbody><tr><td valign="middle"><strong>Reference Section</strong></td><td><strong>Information Available</strong></td></tr><tr><td valign="middle"><a href="https://www.magtek.com/support/reader-management-system"><mark style="color:red;"><strong>Support Page</strong></mark></a></td><td>Everything you need to support your Reader Management System</td></tr><tr><td valign="middle"><a href="/pages/Gwm54cjq1PUYP0PJGuP9"><mark style="color:red;"><strong>RMS Videos</strong></mark> </a></td><td>Videos on RMS setup and installation along with apps available for the system. </td></tr></tbody></table>

### Need More Help

{% hint style="info" %}
**Need Help?**

For additional support, please contact MagTek Support:

**Technical Support:**

* 📧 **Email:** [support@magtek.com](mailto:support@magtek.com?subject=Support%20Request)
* 📞 **Phone:** 1-562-546-6800 (US)
* 🕐 **Hours:** Monday-Friday, 5:30 AM - 5:00 PM PST

**Online Resources:**

* 🌐 **Support Portal:** developer.magtek.com

**Documentation Feedback:**

Help us improve this documentation! [feedback@magtek.com](mailto:feedback@magtek.com?subject=Feedback)
{% endhint %}


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