# Reader Management Services

The **Reader Management System (RMS)** is MagTek's cloud‑based platform for remotely managing fleets of MagTek payment devices. RMS enables merchants, ISVs, and integrators to monitor device health, push firmware updates, manage EMV configuration files, and perform diagnostics—all from a centralized dashboard without touching each terminal. The system supports key workflows including device inventory tracking, over‑the‑air (OTA) updates, remote key injection, custom configuration deployment, and real‑time alerting for issues such as low battery or connectivity loss. RMS is designed to work with MagTek's DynaFlex family, DynaProx, and other MagneSafe®‑enabled readers, significantly reducing operational costs and downtime associated with manual device maintenance. By integrating RMS into a payment deployment, organizations gain visibility and control over their entire reader estate, ensuring devices remain secure, compliant, and up‑to‑date with the latest EMCo and payment processor requirements.

The official MagTek Reader Management System support page is a central hub containing all the resources you'll need. There you can find product brochures and data sheets, programmer's manuals and API reference guides for integrating RMS into your own management console, software downloads including RMS agent utilities and SDK components, installation and configuration guides, a comprehensive FAQ section, and instructional videos demonstrating common tasks such as remote firmware updates and device onboarding.

### Reader Management Services Support

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><a href="https://www.magtek.com/support/reader-management-system"><mark style="color:$tint;"><strong>Support Page ></strong></mark></a></td></tr></tbody></table>

{% hint style="info" %}
**Need Help?**

For additional support, please contact MagTek Support:

**Technical Support:**

* 📧 **Email:** [support@magtek.com](mailto:support@magtek.com?subject=Support%20Request)
* 📞 **Phone:** 1-562-546-6800 (US)
* 🕐 **Hours:** Monday-Friday, 5:30 AM - 5:00 PM PST

**Online Resources:**

* 🌐 **Support Portal:** developer.magtek.com

**Documentation Feedback:**

Help us improve this documentation! [feedback@magtek.com](mailto:feedback@magtek.com?subject=Feedback)
{% endhint %}


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