# Remote Services Support

**MagTek Remote Services** is a cloud-based device management platform from Magensa that enables organizations to remotely configure, update, and maintain MagTek payment readers already deployed in the field. Traditionally, updating encryption keys or firmware on a device required physically removing it from the payment environment and shipping it back to the factory—a costly and time-consuming process that led to significant downtime. MagTek Remote Services eliminates this need by allowing administrators to perform remote key injection, device configuration, firmware updates, EMV tag and CAPK loading, and even run batch scripts—all from a central location without ever touching the terminal. The platform is built on top of the MagTek Reader Management System (RMS), a suite of applications and source code that automates configuration and updates across large, geographically distributed fleets of MagTek readers. 

Remote Services is available in three versions: 

* **RS2**, which supports legacy devices such as the uDynamo, iDynamo 5, cDynamo, eDynamo, DynaMAX, tDynamo, kDynamo, iDynamo 6, MICRSafe, and the DynaPro family. 
* **RS3**, which supports the newer DynaFlex and DynaProx product lines. 
* **RMS**, which supports a broader range including the DynaFlex II PED, DynaFlex II SCR, DynaFlex II Go, and DynaProx. MagTek’s Key Injection Facility and Magensa’s Remote Key Injection services are PCI PIN compliant and undergo regular external audits to maintain Attestation of Compliance.

The official MagTek Remote Services support page is a central hub containing all the resources you'll need. There you can find product brochures (including the Magensa Remote Services brochure, the MagTek Hardware and Magensa Gateway Solutions Product Catalog, and the Magensa Services Overview), programmer’s manuals and API references (including the Magensa Web Services Remote Services Operations Manual for both PPSCRAs and SCRAs, as well as the MICRSafe Remote Services Reference Manual), software downloads and configuration tools (including the MagTek Reader Configuration Program for Windows ClickOnce, Android, and iOS devices, which leverages Remote Services 2 and 3 web services), user manuals and installation guides (covering the Remote Services App for configuration and key injection, as well as the Virtual Terminal user manual), a comprehensive FAQ section, and instructional videos.

### Remote Services Support

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><a href="https://www.magtek.com/support/remote-services"><mark style="color:$tint;"><strong>Support Page ></strong></mark></a></td></tr></tbody></table>

{% hint style="info" %}
**Need Help?**

For additional support, please contact MagTek Support:

**Technical Support:**

* 📧 **Email:** [support@magtek.com](mailto:support@magtek.com?subject=Support%20Request)
* 📞 **Phone:** 1-562-546-6800 (US)
* 🕐 **Hours:** Monday-Friday, 5:30 AM - 5:00 PM PST

**Online Resources:**

* 🌐 **Support Portal:** developer.magtek.com

**Documentation Feedback:**

Help us improve this documentation! [feedback@magtek.com](mailto:feedback@magtek.com?subject=Feedback)
{% endhint %}


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