> For the complete documentation index, see [llms.txt](https://developer.magtek.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.magtek.com/support-home.md).

# Support Home

## MagTek Support&#x20;

This page gives you quick access to the most essential resources for MagTek products and services. Use the links below to check live system status, explore product-specific or general documentation, try out developer demos, or manage your products. For deeper technical content, use the top menu to find the service and products you need or contact our support team directly.

### Status Pages and MagTek Apps

| **Section**                                                                                   | **Information**                                                                                             |
| --------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- |
| [<mark style="color:red;">**Magensa Services Status**</mark>](https://magensa.statuspage.io/) | Go to this page to view real‑time service health, incident history, and maintenance updates for Magensa.    |
| [<mark style="color:red;">**QwickCards Status**</mark>](https://qwickcards.statuspage.io/)    | Go to this page to view real‑time service health, incident history, and maintenance updates for QwickCards. |

### DynaFamily Documentation

| **Section**                                                                                                                        | **Information**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
| ---------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:red;">**SCRA Dyna Family Programmer's Manual**</mark>](https://developer.magtek.com/api-and-command-reference) | <p>This is the general API & Command Reference for (SCRA) devices for the DynaFamily. Click for a list of references for a specific Dyna product:<br>- <a href="https://developer.magtek.com/products/dynafamily-mms-dyna-devices/dynaflex-ii-go"><mark style="color:red;"><strong>DynaFlex II Go</strong></mark></a><br>- <a href="https://developer.magtek.com/products/dynafamily-mms-dyna-devices/dynaflex-ii-scr"><mark style="color:red;"><strong>DynaFlex II SCR</strong></mark></a><br>- <a href="https://developer.magtek.com/products/dynafamily-mms-dyna-devices/dynaflex-ii-ped"><mark style="color:red;"><strong>DynaFlex II PED</strong></mark></a><br>- <a href="https://developer.magtek.com/products/dynafamily-mms-dyna-devices/dynaprox"><mark style="color:red;"><strong>DynaProx</strong></mark></a><br>- <a href="https://developer.magtek.com/products/dynafamily-mms-dyna-devices/dynaflex-pro-scr-gen-i"><mark style="color:red;"><strong>DynaFlex Pro/SCR (Gen I)</strong></mark></a></p> |

### QwantiFi Documentation

| **Section**                                                                                                                              | **Information**                                                                                                                                                                                 |
| ---------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:red;">**QwantiFi Landing Page**</mark>](https://developer.magtek.com/services/qwantifi-tm)                           | QwantiFi is MagTek's MQTT-driven cloud platform for Dyna family hardware, hosted on Magensa to provide complete remote device control across diverse operating systems, browsers, and networks. |
| [<mark style="color:red;">**QwantiFi Cloud Overview**</mark>](https://developer.magtek.com/services/qwantifi-tm/qwantifi-cloud-overview) | This is the place to start: it explains what QwantiFi is, how the pieces fit together, and the concrete steps to get your first device online and taking transactions.                          |

### Magensa Documentation & APIs

| **Section**                                                                                                                                               | **Information**                                                                                                                                                                                                                               |
| --------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:red;">**Magensa Documentation & Code**</mark>](https://developer.magtek.com/api-and-command-reference/magensa-documentation-and-code) | Magensa is MagTek's cloud-based payment protection gateway that secures sensitive data and processes transactions across in-person, online, and mobile channels using advanced tokenization, dynamic encryption, and authentication services. |

### Site Categories

| **Section**                                                                                                                                                    | **Information**                                                                                                                                                  |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| [<mark style="color:red;">**Get Started**</mark>](https://developer.magtek.com/get-started/)                                                                   | Pick your device, connection basics, your first transaction, and web-based demos.                                                                                |
| [<mark style="color:red;">**Guides**</mark>](https://developer.magtek.com/guides/)                                                                             | Task and concept how-tos: EMV acceptance, L3 certification, security & key management, NFC/MIFARE, firmware & file operations, and PAN vs DPAN / network tokens. |
| [<mark style="color:$danger;">**API & Command Reference**</mark> ](https://developer.magtek.com/api-and-command-reference/)                                    | The complete MMS command set for the DynaFamily readers, documented once: message format, data types, commands, notifications, configuration, and appendices.    |
| [<mark style="color:$danger;">**SDKs & Tools**</mark> ](https://developer.magtek.com/sdks-and-tools/)                                                          | The Universal SDK, MagneFlex Browser Web API, tools & utilities, demos, and Reader Management System (RMS).                                                      |
| [<mark style="color:red;">**Products**</mark>](/products/products.md)                                                                                          | a directory of thin device hubs, each linking into the shared guides, references, and individual product support..                                               |
| [<mark style="color:red;">**Services**</mark>](https://developer.magtek.com/services/)                                                                         | Magensa and Qwantum and Reader Management Systems services.                                                                                                      |
| [<mark style="color:red;">**Downloads, Compliance, & Marketing Materials**</mark>](https://developer.magtek.com/downloads-compliance-and-marketing-materials/) | Firmware, device manuals, PCI security policies, and marketing materials.                                                                                        |
| [<mark style="color:red;">**Resources**</mark>](https://developer.magtek.com/resources/)                                                                       | Changelogs, LLM resources, and support.                                                                                                                          |

### For More Help

{% hint style="info" %}
**Need Help?**

For additional support, please contact MagTek Support:

**Technical Support:**

* 📧 **Email:** [support@magtek.com](mailto:support@magtek.com?subject=Support%20Request)
* 📞 **Phone:** 1-562-546-6800 (US)
* 🕐 **Hours:** Monday-Friday, 5:30 AM - 5:00 PM PST

**Online Resources:**

* 🌐 **Support Portal:** developer.magtek.com

**Documentation Feedback:**

Help us improve this documentation! [feedback@magtek.com](mailto:feedback@magtek.com?subject=Feedback)
{% endhint %}


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